Please see below for written instructions for setting up voicemail, installing the Wildix app, and adding contacts.
If you still find yourself with questions, you may contact Whitney Winkers at wwinkers@fccnetwork.org.
Setting up Voicemail
- On your Wildix app or desk phone, dial *81.
- Press 0, and then 1 to record your voicemail message.
- Your outgoing voicemail message should instruct callers that they should not leave any protected health information in their voicemail.
- After your voicemail message is complete, press # (pound) and wait for the auto attendant to give you the menu options again.
- Press 3 to record your full name, and then press # (pound). This will allow outside callers to search for any user by name through the dial by name directory.
- When outside callers call in, they have the option of dialing the parties four digit extension or using the dial by name directory. When an outside caller selects dial by name directory, the auto attendant will ask for the user’s name. Callers can dial digits corresponding to the letters on the keypad (for instance, if a caller wanted to search for my name “Rowan”, they would dial “76926”, and my recorded full name would play.
Installing the Wildix App- Walk though
- Open the “app store”, or “Google Play” and search for “Wildix” Download the Wildix App. The image is the app in the iOS (Apple iphone) app store.
- Go to your homepage, and open the app.
- Log into your Wildix account. For “domain”, type in “fcc.wildixin.com”. Enter your username and password that was sent to you from “Wildix PBX”. Email rmcglasson@fccnetwork.com if you cannot find your username/password. Once the appropriate information is entered, click the check mark on the upper right hand corner.
Adding Contacts
- Log into the Wildix Browser Extension. (fcc.wildixin.com/authorization/)
- Click on the “Phonebook” icon (Red arrow #1 on the right). Click on “All” dropdown box on the left (Red arrow #2 on the left).
All Family and Children Center users that are currently on this phone system will automatically be in your “Colleagues” phonebook. Creating a new phonebook will allow you to manually add contacts. For instance, you can create a new phonebook for your clients.
- Click on “Edit phonebooks”, this will open a new window. Click on the plus sign on the lower right hand corner of this new window. Enter a name for the new phonebook. In this example, my extra phonebook will be “clients”.
- When the name of your phonebook has been entered, exit out of the smaller window.
- Click on the new phonebook (In this example, mine is “Clients”)
- When you are in your new phonebook, click on the plus sign near the first red arrow, and enter the appropriate information about your new contact. When this is complete, click on the check mark near the second red arrow.
