Hi all,
I have now received two Speak Outs expressing concern related to how our staff are sending out emails. The individual(s) requested that I gently remind everyone about email etiquette. As we are all aware, email communications with outside parties create an impression of the agency. It is imperative we are all conscientious about how we communicate with each other and with outside entities. Here are a few tips you might find useful:
- Include a clear, direct subject line.
- Think twice before hitting Reply All.
- Use professional greetings.
- Use exclamation points sparingly, as they convey a message
- Be cautious with humor
- Reply to your emails in a timely manner
- Proofread your messages before hitting send- typos are not acceptable
- Double check you have selected the correct recipient
- Keep your fonts classic
- Nothing is confidential so write accordingly
- Be careful when using acronyms
- FCC has a standard for contact information
- Be thoughtful when using a greeting as well as your sign off