The Values at Work award is given four times each year for outstanding examples of our values at work, as demonstrated through specific, on-the-job examples.
Dawn Zeigler
Accounts Payable Clerk, GVC La Crosse
Dawn was nominated by Jennifer French, Mark Snodgrass, Amanda Jalensky and Kathy Rohr
The following are excerpts from Dawn’s nomination:
Dawn is an amazing coworker, who makes me better at my job than I would be without her. She is an unsung hero who works behind the scenes to support the direct work of others to impact lives in our communities. We know Dawn’s excellent work helps our agency’s ability to pass financial audits and most importantly at this time of tight finances, helps our bottom line.
Dawn has an ability to see how to solve problems. We had an issue with Genoa inadvertently charging more for over the counter medications than client’s previous pharmacy had. Genoa was happy to price match, but CSP staff did not have the time to work on this project. Dawn created a great spreadsheet computing the cost differences for each client, gave this to Genoa and then checked to make sure accurate credits were given to each client.
Staff consensus is in—Dawn makes our work lives easier and better and we believe her approach and attitude toward work are outstanding. It may be difficult to measure attitude, but we all leave interactions with her feeling better about what we are doing.
Kathryn Hollenhorst
Clinical Supervisor/Therapist, YNC Rochester
Kathryn was nominated by Marci HItz
The following are excerpts from Kathryn’s nomination:
The Winona day treatment programs and Hiawatha Hall were planning to have new board approved clinical supervisors effective January 1st. However, because of a glitch in the statute language, it turned out that the designated supervisors (Erin and Caryn) would not be able to provide this supervision until April and May respectively. When we brought up the situation to Kathryn, she immediately offered to help. Kathryn began devoting 6 hours per week to the supervision of the three Winona clinical trainees who needed clinical supervision. She was diligent about having individual weekly meetings and a weekly group session as well. Kathryn did not ask that the trainees come to Rochester where she is based, but rather came to us every Monday morning.
Kathryn’s supervision was not just a “rubber stamp” but she insisted on intensely reviewing treatment plans, diagnostic assessments and progress notes with an eye to providing constructive feedback. Kathryn years of experience as a clinician came through loud and clear and all of the trainees reported learning more in a few weeks with Kathryn than they had in the year prior.
On the MN side we are working hard to re-build our clinical capacity and we currently have four trainees that we need to build into competent clinicians as quickly as possible. Without Kathryn’s help the delay would have meant five more months of not being able to fully utilize and/or bill insurance under these new clinicians.
The Leadership Award is given twice a year to a leader who has demonstrated – through specific examples – one or more of a leader’s duties and responsibilities as stated in the Leader’s Role Description.
Kathy Rohr
Regional CSP Coordinator
Kathy was nominated by Vanessa Southworth, Jamie Schloegel, Meg Carey and Josh Gates
The following are excerpts from Kathy’s nomination:
Kathy stepped up to chair the Culture Club committee, demonstrating her understanding of how important it is to be a good employer for our staff and to facilitate a healthy culture across the agency.
Kathy’s commitment to excellence shines through in the successes we have seen with IPS Supported Employment, which has been recognized as a model IPS Supported Employment Program, received the state-wide mental health provider of the year award from NAMI WI and was recognized and quoted in 2 nation-wide publications– the NAMI Road to Recovery Report on Mental Illness and Employment and an article by the Pew Charitable Trusts titled, “Helping the Mentally Ill Join the Workforce”!
Kathy’s involvement in the implementation of the regional CSP had a large impact on our ability to secure the contract. Had we not been awarded the WRIC contract, our agency would have shrunk considerably. Kathy’s leadership of the IPS Supported Employment program had a direct impact on the program’s success through quality implementation. La Crosse was the first IPS site in the state to receive an Exemplary fidelity rating!