I wanted to write a brief note to let you know that our COA reviewers have completed their on-site visit to FCC and are on their way back to their homes. During the exit interview the reviewers shared many positives about our staff and our programs. They described our staff as loyal and engaged. Staff described the leadership as approachable and responsive. Additionally, they shared some specific comments our clients made including one that described FCC as “lifesaving.” Additionally, they described the board in the most positive light as well as our community partners.
Of course, there will be items we need to address, including syncing up procedures with practices in a couple of areas. There is also an opportunity to look at our training of staff especially as it relates to de escalation techniques.
A complete report is forthcoming and is expected in 30-45 days. After that we will have an opportunity to respond to any of the items before it goes back to the commission for a final vote. While I anticipate areas to address, I am not concerned about whether we will get reaccredited.
Thank you so very much for all your support and hard work in preparing for the on site review and I look forward to working with you all to wrap things up!
Tita